Shipping policy
Thank you for shopping with VividSoulFinds! We want to make sure your order is processed and delivered as smoothly as possible. Please review our shipping policy below.
Processing Times
Processing times depend on whether your item is Ready to Ship or Non-Ready to Ship.
Ready-to-Ship Items
Ready-to-ship items are processed and prepared for shipment within 1–3 business days after your order is placed and payment is received.
Non-Ready-to-Ship Items
Non-ready-to-ship items require additional preparation before they can be shipped. These orders are processed within 10–14 business days after your order is placed and payment is received.
Please note: Processing time is separate from shipping/delivery time. The estimated shipping time begins once your order has been processed and shipped.
Shipping Times
Once your order has been processed, estimated delivery times are:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days, when available
Shipping times are estimates and are not guaranteed. Delays caused by the shipping carrier, weather, holidays, incorrect addresses, or circumstances outside of VividSoulFinds' control may occur.
Orders Containing Multiple Items
If your order contains both ready-to-ship and non-ready-to-ship items, your order may be shipped together once all items are ready. The longer processing timeframe of 10–14 business days may therefore apply to the entire order.
Shipping Costs
Shipping costs are calculated at checkout based on your order, destination, and selected shipping method.
VividSoulFinds may occasionally offer free shipping promotions or other shipping discounts. Any applicable promotions will be displayed on our website.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.
Please allow up to 48 hours for tracking information to update after your order has shipped.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to VividSoulFinds because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping costs required to resend the package.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been submitted.
Lost, Stolen, or Damaged Packages
Once an order has been marked as delivered to the shipping address provided at checkout, VividSoulFinds is not responsible for packages that are lost or stolen after delivery.
If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact the shipping carrier using your tracking information. You may also contact VividSoulFinds and we will do our best to assist you.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and damaged items so we can determine the appropriate next steps.
International Shipping
If international shipping is available, customers are responsible for any customs fees, duties, taxes, or other charges imposed by the destination country. These fees are not included in your order total unless otherwise stated.
International delivery times may vary due to customs processing and other factors outside of our control.
Questions About Your Order
If you have questions about your order or shipping, please contact VividSoulFinds through the contact information provided on our website. Please include your order number when contacting us so we can assist you as quickly as possible.
By placing an order with VividSoulFinds, you acknowledge and agree to the terms of this Shipping Policy.
VividSoulFinds reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.